Frequently Asked Questions
Everything you need to know about our premium Canadian outerwear and services.
How do I determine my correct size for Moose Knuckles jackets?
We recommend referring to our detailed Size Guide located on each product page. Our jackets are typically engineered for a tailored fit; if you prefer a roomier feel for layering, we suggest sizing up.
What is your return policy for online orders?
We offer a 30-day return window from the date of delivery for all unworn, unwashed items with original tags and security seals intact. Please note that certain exclusive collaborations may be final sale.
How can I verify that my Moose Knuckles product is authentic?
Every authentic Moose Knuckles garment features a unique NFC tag or a holographic QR code inside the jacket. You can scan this with your smartphone to verify its authenticity through our official portal.
Do you offer international shipping?
Yes, Moose Knuckles ships to over 40 countries worldwide. Shipping costs, delivery timelines, and import duties are calculated at checkout based on your specific location.
Does my jacket come with a warranty?
We provide a limited lifetime warranty against defects in materials and workmanship for the original owner. This covers hardware, zippers, and stitching, but does not cover normal wear and tear or improper care.
How should I clean and store my down-filled parka?
For best results, we recommend professional dry cleaning only. Store your parka in a cool, dry place using a wide garment hanger, and avoid using plastic covers which can trap moisture.